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Shipping Policy

Shipping Policy 

Do you ship to all states?

We ship both domestically and to a select number of international destinations (We do not ship Moto RESQ Kits internationally). Shipping times depend on your location. If you live down the street from us in Arizona, you'll get it faster than if you live in Hawaii. 

Do you ship internationally? 

Yes. We currently ship our items internationally; except Moto RESQ Kits. Contingent to change at any time.

Customs


You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

We are not responsible for any packages held by international customs agencies and it is not the responsibility of DanDanTheFireman, LLC and Motorcycle Training Concepts to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. DanDanTheFireman, LLC and Motorcycle Training Concepts is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.

Should DanDanTheFireman, LLC and Motorcycle Training Concepts  mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to be paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, DanDanTheFireman, LLC and Motorcycle Training Concepts is not responsible for any additional fees that may incur in order to reroute or reship the package.

How long does it take to process my order? 

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect.

Processing


Order processing takes place during normal business hours, Monday through Friday. Please allow 1-2 days for processing. Orders received after 3PM will begin being processed the following business day. The following are estimated processing and delivery times. We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We aren't perfect.


Weekday Orders

Any orders placed after 3pm, Monday - Thursday will be processed the following business day (except in the case of a U.S. holiday). Any orders placed after 3pm, on Friday will be processed the following Monday.

Weekend Orders

Any orders placed during the weekend (Saturday & Sunday), will be processed the following Monday (except in the case of a U.S. holiday). 


Shipping


We ship both domestically and to a select number of international destinations (We do not ship Moto RESQ Kits internationally). Shipping times depend on your location. If you live down the street from us in Arizona, you'll get it faster than if you live in Hawaii. International shipping is longer.

If a package can't be delivered due to an error entering your shipping address, DanDanTheFireman, LLC and Motorcycle Training Concepts is not responsible for any additional fees that may incur in order to reroute or reship the package.

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received.

 How much am I paying for shipping? 


Shipping price depends on the weight of the package and destination of delivery. Shipping prices will be summarized at the time of checkout.

You will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing a DanDanTheFireman, LLC and Motorcycle Training Concepts product, you acknowledge that you are aware of this and accept it as your financial responsibility. For more information please scroll up and read our “Customs” section.

Tracking 


Successfully placed orders will receive an email confirmation with the order detail. If you do not receive an email please check your spam folder and filter settings or contact us for information. If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility.

I received a damaged item. Now what do I do?


DanDanTheFireman, LLC and Motorcycle Training Concepts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.

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